Please contact Jopari Support. You will be prompted to provide the following information:

• User Name of previous admin
• All Tax ID's affected
• Payer you have been paid by
• Payer-specific verification information or recent payment information
• Names, email addresses and phone numbers for a maximum of two provider administrators for your account

Please register for Remittance Gateway using the 'Register Now' button at provider.jopari.net. Once registered, you can create a user account for your billing service rep on the Admin/Users screen. Click the 'Create New User' button and follow the prompts. If your billing service rep is already a Remittance Gateway user for a different organization, you will need to create a new Login ID for them to access your information. Be sure to assign them the 'Restrict Admin' role. Notify the billing service rep of their login, and they can proceed to perform all the functions available to Remittance Gateway.

Please provide the following information to Jopari Support:

• Written confirmation from your prior billing service that confirms the terminated relationship and states who the bank accounts belong to that are currently used for your enrollment, including routing and account numbers. If you are unable to obtain this information from your prior billing service, please include this information and state whether you own the bank accounts currently used for your enrollment, including routing and account numbers.
• Names, email addresses, and phone numbers for a maximum of two provider administrators for your account
• All Tax ID's affected

You will be prompted by Jopari Support to provide additional verification information, including a payer you have been paid by and payer-specific validation or payment information. They will then disconnect your Tax ID's and bank accounts from your prior billing service. Once this has been completed, your provider admin may login and create a user account for your new billing service rep on the Admin/Users screen. Click the 'Create New User' button and follow the prompts. If your new billing service rep is already a Remittance Gateway user for a different organization, you will need to create a new Login ID for them to access your information. Be sure to assign them the 'Restrict Admin' role. Notify the billing service rep of their login, and they can proceed to perform all the functions available to Remittance Gateway.

If your organization is not directly enrolled through Remittance Gateway and you are only enrolled through your previous billing service, please provide the following information to Jopari Support:

• Written confirmation from your prior billing service that confirms the terminated relationship and states who the bank accounts belong to that are currently used for your enrollment, including routing and account numbers. If you are unable to obtain this information from your prior billing service, please include this information in your request and state whether you own the bank acounts currently used for your enrollment, including routing and account numbers.
• Names and email addresses for a maximum of two provider administrators for your account
• All Tax ID's affected

You will be prompted by Jopari Support to provide additional verification information, including a payer you have been paid by and payer-specific validation or payment information. They will then disconnect your Tax ID's and bank accounts from your prior billing service. Once this has been completed, your provider admins may login to manage your Remittance Gateway account.

We are required to gather and validate information from your new client directly. Your new client should reach out to Jopari Support and provide the following information:

• Written confirmation from their prior billing service that confirms the terminated relationship and states who the bank accounts belong to that are currently used for their enrollment, including routing and account numbers. If they are unable to obtain this information from their prior billing service, they should include this information and state who owns the bank accounts that are currently used for their enrollment, including routing and account numbers.
• Written confirmation that the new billing service should manage their enrollment
• Names and email addresses for a maximum of two provider administrators for their account
• All Tax ID's affected

Your new client will be prompted by Jopari Support to provide additional verification information, including a payer they have been paid by and payer-specific validation or payment information. The representative will then disconnect the Tax ID's and bank accounts from the prior billing service. Once this has been completed, your client may login to create a new user account for you on the Admin/Users screen. They should click the 'Create New User' button and follow the prompts. If you are already a Remittance Gateway user for a different organization, your new client will need to create a new Login ID for you to access their information. The provider admin should be sure to assign you the 'Restrict Admin' role. The provider admin should notify you of your new login, and you can proceed to perform all the functions available to Remittance Gateway.

Your new client's Remittance Gateway provider admin should create a new user account for you on the Admin/Users screen. They should click the 'Create New User' button and follow the prompts. If you are already a Remittance Gateway user for a different organization, your new client will need to create a new Login ID for you to access their information. The provider admin should be sure to assign you the 'Restrict Admin' role. The provider admin should notify you of your new login, and you can proceed to perform all the functions available to Remittance Gateway.

The best practice for this scenario is for your new client to register directly with Remittance Gateway. Please reach out to your new client and have them register using the 'Register Now' button on provider.jopari.net. Once registered, they can create a user account for you on the Admin/Users screen. They should click the 'Create New User' button and follow the prompts. If you are already a Remittance Gateway user for a different organization, your client will need to create a new Login ID for you to access their information. Your client should be sure to assign you the 'Restrict Admin' role. Your client should notify you of your new login, and you can proceed to perform all the functions available to Remittance Gateway.

Alternately, if your client does not want to register for Remittance Gateway, you may proceed with enrolling your new client's Tax ID's for them. If your new client requires access to Remittance Gateway, you may create a new user account for them on the Admin/Users tab. In this scenario, it is very important that you organize your new client's enrollments in a separate folder(s) from your other client's enrollments on the Payees tab. When adding your new client user, be sure to only assign the folder(s) that contain your new client's enrollments. Also, be sure to assign the 'Restrict Admin' role. Failing to follow these steps may result in your new client being able to access PHI and bank account information for other clients. Click the 'Create New User' button and follow the prompts.

Please note that by following the second option, you are liable for assisting your client in disenrolling their Tax ID's should your relationship ever be terminated.

Your account has been suspended because you have either failed to login a successive number of times, or because you have not logged in for an extended period of time. Please contact Jopari Support. You will be prompted to provide the following information:

• Login security question/answer

Your user account has been suspended because you have either failed to login a successive number of times, or because you have not logged in for an extended period of time. Please contact your provider administrator and ask them to re-enable your account. They may perform this on the Admin > Users screen.

Your user account has been temporarily suspended because you have failed to login a successive number of times. To re-gain access to your user account, please click the 'Forgot Password?' link on the login screen and follow the prompts. A system-generated email will be sent to your email address so that you can reset your password.

Your user account was disabled by your provider administrator. Please contact your provider administrator and ask them to re-enable your account. They may perform this on the Admin > Users screen.

Your user setup was not completed. A system-generated email that was automatically sent to you with login instructions after registration was not acted upon. Please contact Jopari Support at 800- 630-3060 so that we can assist you in completing the setup of your user account.

Please click the 'Forgot Password?' link on the login page. You will be prompted for your security question and answer. Once answered correctly, a reset password email will be sent to your inbox so that you can reset your password. If you do not recall your security answer, or if you do not receive the system-generated email, please contact Jopari Support at 800-630-3060. Please have your Tax ID ready, along with payer and payer-specific validation information.